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What Are Beginning Metrics for an Offshore Outsourcing Engagement?

At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what...

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Application Support, ITIL, and Measurement and Metrics – How Can I Learn More...

As a sister organization to Computer Aid, the IT Metrics and Productivity Institute’s (ITMPI’s) main goal is to promote best practices in the areas of Software Process, Software Metrics, Software...

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